Faqprime is the automated front line of your customer service! Faqprime’s no-code, AI HelpBot - reduces tickets, cart abandonment, and drives additional revenue - while freeing live agents to have a greater impact. Expect 80% reduction in support tickets, 98% reduction in wait times and 21% improvement in sales conversion.
- Faqprime Helpbot being embedded within your app/website is accessible by the users without leaving the context they’re currently working on. That means less friction, better user experience and more deflected tickets.
- Google-like search experience (including the auto-suggest & intent classification) reduces the customer effort being consistent with their normal search experience. Thus, getting the users to their answers asap and reducing the overall incidences of raising a support ticket.
- The Helpbot offers the ability to contextualize support content depending on the page/URL they are on.
- The ML-powered content suggestions provide the data-backed content ideas that you can use to proactively create support content to further optimize your ticket deflection rate.