Google Analytics: Track how visitors interact with Faqprime HelpOS products

Question

Gain insights into how Faqprime influences your visitors

Answer 1

By integrating Google Analytics, you can track Faqprime products’ impact on your visitor behavior and conversions. You’ll see key Faqprime events in Google Analytics, including when visitors:

• Open or close a Faqprime product
• Upvote or downvote a question
• Search using auto-complete or enter key
• Viewed content, time spent, and what website they come from
• Started an automation skills app
• Took an action (pop-ups, announcement center) and more..

 

How to install Faqprime GA code 

It's easy to integrate - you just need to paste this script (JS code) after your GA/Gtag code. In GA dashboard "Event Category: shall display the Faqprime Product Name, "Event Action: will show the Faqprime Event Name and "Event Action: will show the "URL, UC, Payload" etc. 

Note:  Set the UC (user context) as per the Faqprime analytics event-driven streaming API 

Sample Integration Code (JS) 

<script>
function FaqprimeTrackEventGA(Category, Action, Label, Value, Ob) {
        "use strict";
        if (typeof (gtag) !== "undefined") {
                gtag('event', 'faqprime-events', {"event_category":Category, "event_label":Label, "event_action": Action, "event_uc":Value, "event_payload":Ob});
        } else if (typeof (ga) !== "undefined") {
                ga('send', 'event', Category, Action, Label, Value, Ob);
        }
}
function faqbotEnumObjectString(xyz, pid){
        for (var key in xyz) {
                if (xyz.hasOwnProperty(key)) {
                        if (xyz[key] == pid)
                                return key;
                }
        }
}
function faqbotEventAnalyticsUpdate(event) {
    var payload;
    switch (typeof event.payload)
    {
        case 'object':
            var data = "";                
            for(key in event.payload) 
            {
        		data = data + key + ":" + event.payload[key] + "_";
            }
            payload = data;
            break;
        default:
            payload = event.payload;
            break;
    }
    FaqprimeTrackEventGA(faqbotEnumObjectString(faqbotProductType, event.product), faqbotEnumObjectString(faqbotEvType, event.event),  [event.url, event.uc, payload]);
}
</script>