Users are unable to complete the checklist in the popup. How can I troubleshoot this?

Question

Troubleshooting checklist issues in popups.

 

Answer 1

If your users are having trouble completing the checklist in a popup, there are several steps you can take to troubleshoot the issue:

1. Check for Browser Compatibility: Ensure that the popup and checklist are compatible with the browser that the user is using. Some features may not work correctly in older browsers or certain versions of browsers.
2. Inspect for JavaScript Errors: Use the browser’s developer tools to check for any JavaScript errors that might be preventing the checklist from functioning correctly.
3. Verify Popup Settings: Check the settings of the popup to ensure that it’s configured correctly. Make sure that the checklist is set to ‘Active’ and that all necessary fields are filled out.
4. Test on Different Devices: Try to replicate the issue on different devices and browsers to see if the problem persists. This can help narrow down whether the issue is device-specific.

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