What should I do if the AssistPanel isn't loading on my website?

Question

Troubleshooting AssistPanel Loading Issues

Answer 1

If AssistPanel isn’t loading on your website, follow these steps to troubleshoot and resolve the issue:

1. Check Your Settings: Make sure that AssistPanel is enabled in your settings. If ‘Activate AssistPanel’ is set to ‘Disabled’, change it to ‘Enabled’.

2. Clear Your Cache: Sometimes, your browser cache might prevent AssistPanel from loading. Try clearing your browser cache and then reload the page.

3. Disable Browser Extensions: Some browser extensions can interfere with the loading of AssistPanel. Try disabling your browser extensions one by one to see if any of them are causing the issue.

4. Check Your Internet Connection: A slow or unstable internet connection can prevent AssistPanel from loading. Check your internet connection and try reloading the page.

 

If you’ve tried these steps and AssistPanel still isn’t loading, please reach out to our support team for further assistance.