I can’t see the popup on my website, what could be the issue?

Question

Popup Visibility Issues

Answer 1

If you’re having trouble seeing the popup on your website, there could be a few reasons why. Here’s a list of potential issues and how to troubleshoot them:

1. Check Your Device Control settings: The popup might not be appearing because of the device control rules you’ve set. Make sure the conditions of 'Device Type' is set to 'Desktop' or 'Both'.

2. Verify the Targeted Pages: If you’ve set the popup to appear on specific pages, ensure you’re visiting one of those pages.

3. Inspect the Frequency Settings: If you’ve set the popup to appear only after a certain frequency, it might not show up every time you visit the page.

4. Ensure the Popup is Active: Make sure the popup is active in your Faqprime dashboard. If it’s set to inactive, it won’t appear on your site.

5. Clear Your Browser Cache: Sometimes, your browser cache might need to be cleared for changes to take effect.

6. Check for Code Conflicts: If there’s conflicting code on your website, it might prevent the popup from appearing. Check your website’s code to ensure there’s nothing that could interfere with the Faqprime script.